Frequently Asked Questions

Here you can find some answers to frequently asked questions from our customers. Hope this page will help.

What is the minimum order?

Please note that we have a minimum order value of €50 before carriage and VAT. Orders below this threshold will incur €5+ VAT small order charge, except Gold Reward Scheme Members. This applies to all orders placed with AWGifts Europe, regardless of how the order is submitted.

Are your Products Vegan or Vegetarian friendly?

Most of our cosmetic products are vegan friendly. It is actually quicker to list the ones that aren't, so please refer to the list below: 

Artisan Olive Oil Soaps

- ArtS-16 - Propolis - Artisan Olive Oil Soap (https://www.awgifts.eu/arts-16)
- ArtS-26 - Donkey Milk - Artisan Olive Oil Soap (https://www.awgifts.eu/arts-26)
- ArtS-29 - Goat Milk - Artisan Olive Oil Soap (https://www.awgifts.eu/arts-29)
  

Cocktail Bath Bombs

 - CBB-02 - 3x Set of Three Margarita Bath Bombs (https://www.awgifts.eu/cbb-02)

Funky Bath Bombs 

(https://www.awgifts.eu/fbb)

Halloween Bath Bombs

- HBB-03 - 16x Coconut & Lime Halloween Bath Bomb (https://www.awgifts.eu/hbb-03)

We use colours and ingredients that weren't used or tested on animals or produced from insects. Some of our products are made with leather or boar hair; this will be specified in the description and / or name of the product. 

Is the Palm oil you use in products RSPO Certified?

Ancient Wisdom and AWGifts Europe are committed to sustainability in the giftware and cosmetic market. We pride ourselves in our ethical manufacturer and importer status. Dealing only with members of RSPO and POIG, we want to raise awareness of good palm oil among our customers and consumers so that they can make more informed purchase choices. More info here.

Do you sell to General Public/End Customer?

AWGifts Europe is a wholesale website. We deal with trade customers only. In order to be able to see the prices of our products, you need to register your company details by creating an account on our website. We cannot disclose any prices to unregistered buyers.
We need to know your full name, company name, address (delivery and invoice), contact telephone number and email address. If you do not have a company registration number or a VAT number, these can be supplied at a later date. They are not compulsory for the initial registration.

Why do you show two prices for the product online?

All prices quoted are net of VAT. We make every effort to keep the prices on our website up to date, however any changes to said prices are subject to change without notice. The prices on the website supersede any other sources.

Some products carry a volume/ Gold Reward discount. These products are marked as such on their respective product pages. If a discount is advertised on a product page, it corresponds to that particular product (family code) only. The volume/ Gold Reward discounts are the same discount based on different terms – these are not two discounts and they cannot be combined.

Here you can see the example on how we display the prices:

Price: is the wholesale price excluding VAT
RRP: stands for Recommended Retail Price (price what our customers should sell for)

Can I use your pictures and content for my website or shop?

Simply put... Yes you can, but... Ancient Wisdom Marketing Ltd grants the permission to electronically copy and/or print in hard copy portions of this website for the sole purpose of placing an order with Ancient Wisdom s.r.o., or using this website as a shopping resource. Any other use of materials on this website (including reproduction for purposes other than those noted above, modification, distribution, or republication) without the prior written permission of Ancient Wisdom Marketing Ltd is strictly prohibited. 

Do you have all the necessary paperwork for your cosmetic products? 

All of our products intended for cosmetic use are certified and tested as required by law and ingredients for any of these items are available via the website and upon request. Also, we log all of our products on the CPNP, which is then EU database for cosmetic products.

Where I can find catalogue with all your products?

You can simply download it here:  AW Catalogue. There are three different formats you can choose from ( .cvs, .xlsx, json ).

What are white-label products?

White label products offer a convenient and cost-effective way to expand your product line without the need for extensive manufacturing or product development. You can focus on marketing and sales while offering high-quality items. Our white-label process is simple: You select the products from our website that you'd like to sell under your brand. We provide the products to you without labels in plain packaging. You can then add your own branding, logo, and label to the products. Finally, you market and sell these products as your own. Explore all our white label products here.

Do you offer personalized labeling of products?

No, we do not offer personalized labeling of products. Our white-label products come without labels or branding, allowing you to add your own branding, logo, and label to create a unique product under your brand name. 

Are there any restrictions on where you can sell white label products?

In most cases, you can sell white-label products wherever you choose, including online, in physical stores, or through distribution networks. However, before designing your labels, it's crucial to familiarize yourself with the legal requirements for cosmetic product labeling in your target market. Laws and regulations may vary between countries or regions. Ensure your labels comply with the guidelines set forth by regulatory bodies such as the EU/UK Cosmetics Regulation (in the European Union), or local regulatory authorities. Explore all our white label products here.

Do your white-label products include the necessary certifications, such as MSDS (Material Safety Data Sheets) for essential oils or CPNP (Cosmetic Products Notification Portal) numbers for cosmetics?

Yes, our white-label products are accompanied by all the requisite certifications and documentation. We ensure that our products meet safety and regulatory standards, which includes providing MSDS for essential oils and CPNP numbers for cosmetic products.